FAQ's

Here you can find the most commonly asked questions from our amazing customers

UV light has three wavelength categories: UV-A, UV-B, and UV-C. They are all part of the ultraviolet light spectrum.

UV-A results in skin tanning and is used in medicine to treat certain skin disorders.

UV-B has a very high penetrating ability and results in sunburn. Prolonged exposure to UV-B light is responsible for some types of skin disease, skin aging and cataracts.

UV-C has extremely low penetrating ability and is nearly completely absorbed by the outer, dead layer of skin where it does little harm. Ultraviolet light in the C spectrum is energy-rich light with a shorter wavelength of 200 – 400 nanometres (nm).

The cell nucleus of micro-organisms contain thymine, a chemical element of the DNA / RNA. This element absorbs UV-C light at a specific wavelength of 253.7 nm and changes to such an extent (formation of thymine dimers) that the cell is no longer capable of multiplying and surviving.

The Process:

UV-C light at an optimal wavelength of 265 nm penetrates the cell wall of the micro-organism.

The high energy photons of the UV-C light are absorbed by the cell proteins and DNA / RNA.

UV-C damages the protein structure causing metabolic disruption.

DNA is chemically altered so organisms can no longer replicate. Organisms are unable to metabolize, function and replicate.They cannot cause disease or spoilage.

Thus, UV-C light is germicidal and UV-A and UV-B light are not.

• 1x Sterilyze UV Sanitizer Box

• 1x USB charging cord

• 1x User manual

Please keep in mind with the Sterilyze Sanitizer or any other UVC device, you will never see the UV light that is killing germs. The purple indicator light you see is just the indication that UVC is being emitted. UV-C light is harmful to our eyes so do not face the device upward or point directly into eyes. Please note that the Sterilyze Sanitizer works best on smooth surfaces. UV-C penetrates superficially and the light can’t get into nooks and crannies which include buttons or deep crevices. If a germ is encased within a food particle, for example, the UV light won’t be able to get at it.

Yes, once your item ships we will send you an email with tracking details. 

We are happy to offer free shipping within the USA and Canada. We will start expanding our international shipping when the COVID-19 situation resolves. For orders shipping to Canada, please note that if you place an order online, you will be responsible for all duties, taxes, and customs charges. If you order is then refused, you will still be responsible for charges incurred in shipping the package.

After purchase, you should expect to receive your Sterilyze Sanitizer in the mail in 3-7 business days. Your product ships from CA, USA Monday through Saturday on orders placed before 5PM PST.

******Due to the recent global shutdown our shipping carriers are operating at limited capacity and therefore we experiencing a shipping delay about 5-10 business days but we are working around the clock with our carriers to speed this process up.

We are adding a complimentary graphic for all our customers as an added bonus for the inconvenience.


We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.

For more information about COVD-19 and what you can do to keep healthy and safe, visit the Centers for Disease Control at cdc.gov or your local health department's website.